Monday, May 21, 2018

Never Share Your Security Access Information



Protect Yourself From Fraud
Because protecting your accounts and personal information from fraud is and always will be a priority, we want to make you aware of a recent scam and what you can do to protect yourself.
Recently, fraudsters have started "spoofing" or falsifying the phone number displayed on your caller ID to disguise themselves as a reputable company. The scammer pretends to be from a trusted source and asks for your account access credentials and uses them to directly access your account, your money and your personal information.
For your protection, we want to remind you that most providers you do business with, including Frost, will never call, email or text you to update, provide or confirm your account access credentials. Only you should know your account access credentials and as your trusted partner in banking, we would never reach out to you to ask for them.
Your account access credentials can include:
  • User ID
  • Password
  • Security questions
  • 4-digit password for the Frost mobile app
  • 6-digit debit card PIN
  • One-time passcodes delivered to you via text message
Under no circumstance should you provide your account access credentials to anyone over the phone, via email or text. Should you receive a suspicious call or believe you have provided your account access credentials to a fraudster, hang up and call us immediately at 800-513-7678.
To learn more about how we can work together to help protect you against fraud, visit our Fraud Prevention page.